Refund policy

Return and Refund Policy

We want you to love your purchase! If you're not completely satisfied with your order, we're here to help. Please review our return and refund policy below.

Returns

  • Eligibility:
    Items are eligible for return if they are:

    • Unused, unworn, and in their original condition.
    • Returned in the original packaging with all tags and labels attached.

  • Timeframe:
    You may initiate a return within 30 days of receiving your order. Unfortunately, we cannot accept returns after this period.

  • Non-Returnable Items:
    The following items are not eligible for return:

    • Gift cards.
    • Final sale or clearance items.
    • Personalized or customized products.
    • Intimate items (e.g., undergarments, swimwear) for hygiene reasons.

How to Initiate a Return

  1. Contact Us:
    Send an email to returns@[yourshopname].com with your order number, the item(s) you’d like to return, and the reason for the return.

  2. Receive a Return Authorization:
    Once your return request is approved, we will provide you with a return authorization number and detailed instructions.

  3. Ship the Item(s):

    • Package the item securely and include your return authorization number.
    • Ship your return to the address we provide.
    • Customers are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Refunds

  • Processing Time:
    Once we receive and inspect your return, we will notify you of the status of your refund. This process typically takes 5-7 business days after we receive your returned item.

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout. Please allow an additional 3-5 business days for your bank or payment provider to process the refund.

  • Shipping Fees:
    Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Provide us with your order number and photos of the issue, and we will work to resolve the problem as quickly as possible by offering a replacement, refund, or store credit.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please return the unwanted item for a refund and place a new order.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

  • Email: info@ditechers.com
  • Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

We value your satisfaction and aim to make the return process as smooth as possible. Thank you for shopping with us!